Data Protection & Privacy Policy

Data Protection

GDPR & Our Data Protection Policy

We only retain customer and prospective customer information for our own internal use. No information is shared with any third party.

How is individual data acquired?

We do not and will not buy any mailing lists from third party vendors. Data is collated from personal contact, recommendation and referral or in response to enquiries and requests. Information is retained on file to enable further contact for two years from the date or acquisition or until an individual asks to unsubscribe or opt out.

How is individual data used?

Customer information is kept on our password protected sales and accounts system to facilitate our normal CRM procedure; sales orders, invoicing, general communication and administration. An edited version of customer and potential customer information is also retained on a company sales database which is used to communicate newsletters, special offers, topical information and technical advice / comment.

How can you opt out?

An individual customer or potential customer can choose to opt out from receiving communications from us by informing us by email, letter or by telephone at any time. In addition all email communications from us will include the option to unsubscribe from receiving any further emails.

What about Security?

In the unlikely event of a data breach we will inform all parties affected within 72 hours of the breach occurring. We will confirm what type of breach has occurred and details of any affected data. We do not retain sensitive, financial or personal information of any kind on our database. Only information of a B2B nature is retained for general business sales and marketing use. Subsequently breaches of a serious nature that may require officially reporting cannot occur.

Privacy Policy

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, product reviews, recommendations.

How do we collect information?

When you interact on our website, as part of the process, we collect personal information you give us such as your name, business, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the services and utilities of our website as effectively as possible
To provide our users with ongoing customer assistance, information and technical support
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with data protection laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Analytics are conducted via Google Analytics, with anonymised information shared through our website to provide data for analysis, tracking and improvement. User may consent to email subscription which is managed and integrated via MailChimp with any and all shared data on secure servers behind a dedicated firewall.

How do we communicate with your site visitors?

We may contact you to notify you regarding your site usage, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and postal mail.

How do you withdraw your information?

If you don’t want us to process your data anymore, please contact us at: sales@image-experiential.co.uk or send us mail to: Image Experiential Ltd., 4 Fletcher Way, Weston Road, Norwich, Norfolk, NR3 3ST

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.